We are looking for Arabic speaking Call Center Agents to join our healthcare contact center team. The ideal candidates will be Arabic-speaking nationals with proven experience working in a healthcare call center or healthcare customer service environment.
The role involves handling patient inquiries, appointment requests, service-related questions, and general customer support while maintaining a professional, empathetic, and patient-focused approach.
Key Responsibilities:
- Handle inbound and outbound calls from patients and customers in Arabic and English, as required.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Respond to patient inquiries regarding healthcare services, appointments, clinics, and general information.
- Meet assigned call center KPIs, including call quality, response time, customer satisfaction, and productivity targets.
Requirements:
- Mandatory: Previous experience in a healthcare call center or healthcare customer service role.
- Strong Arabic communication skills, both verbal and written.
- Good command of English is preferred.
- Excellent telephone etiquette and customer service skills.
Preferred Qualifications
- Experience with hospital, clinic, medical center, or healthcare group call centers.
Important: Candidates without previous healthcare call center experience will not be considered for this position.
