Job Description

Job Title

Department

Reports To

Job Summary

Key Responsibilities

Recruitment & Onboarding

• Coordinate end-to-end recruitment activities, including job postings, candidate screening, interview scheduling, reference checks, and job offers.
• Prepare employment contracts, offer letters, and onboarding documentation.
• Coordinate new employee orientation and induction programs.
• Assist with DHA licensing, credentialing, and primary source verification (PSV) documentation for clinical staff, where applicable.
• Maintain recruitment records and applicant databases.

Employee Relations

• Serve as the first point of contact for employee HR-related inquiries.
• Support the resolution of employee concerns and workplace issues in accordance with company policies.
• Assist with disciplinary actions, investigations, warning letters, and grievance procedures.
• Promote employee engagement initiatives and staff well-being programs.
• Support exit interviews and employee separation processes.

HR Administration

• Maintain accurate employee personnel files, both electronic and physical.
• Prepare HR letters, including employment certificates, salary certificates, experience letters, NOCs, and other employment-related documents.
• Monitor probation periods, employment contract renewals, and confirmation processes.
• Ensure employee records are updated in the Human Resources Information System (HRIS).
• Maintain confidentiality of employee information and records.

Compensation & Benefits

• Assist with payroll preparation by verifying attendance, leave records, overtime, and employee data.
• Coordinate employee insurance enrollment, additions, deletions, and renewals.
• Administer employee benefits, including medical insurance, leave, and other company benefits.
• Support salary reviews and compensation administration as directed by management.

Performance Management & Training

• Coordinate employee performance appraisal processes.
• Monitor probationary evaluations and annual performance reviews.
• Identify training needs and coordinate internal and external training programs.
• Maintain training records and support Continuing Medical Education (CME) coordination where applicable.

Compliance & Regulatory Requirements

• Ensure compliance with organizational policies, UAE labor regulations (where applicable), DHA requirements, and healthcare accreditation standards.
• Support audits related to HR documentation and employee records.
• Monitor the validity of professional licenses, visas, Emirates IDs, and other employment documents.
• Assist in implementing HR policies, procedures, and best practices.

HR Reporting

• Prepare regular HR reports, including:
  • Headcount reports
  • Recruitment status reports
  • Staff turnover reports
  • Leave and attendance reports
  • Training reports
  • License and visa expiry reports
• Analyze HR metrics and provide recommendations to management.

Health & Safety

• Support occupational health initiatives and employee wellness programs.
• Ensure HR compliance with workplace health and safety policies.
• Participate in emergency preparedness activities and organizational initiatives as required.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Healthcare Management, or a related field.
• Professional HR certifications (e.g., CIPD, SHRM-CP, PHR, or equivalent) are an advantage.

Experience

• Minimum of 3–5 years of experience as an HR Generalist or HR Officer.
• Experience in a hospital, medical center, or healthcare organization is highly preferred.
• Familiarity with DHA licensing, healthcare recruitment, and credentialing processes is an advantage.

Skills & Competencies

• Strong knowledge of HR principles and best practices.
• Good understanding of UAE labor laws (where applicable) and healthcare HR processes.
• Experience in recruitment, onboarding, employee relations, payroll support, and HR administration.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Proficiency in HRIS, Microsoft Office, and document management systems.
• Strong problem-solving and conflict-resolution skills.
• Fluency in English; Arabic language skills are an advantage.

Working Conditions

• Office-based within a hospital or healthcare facility.
• Regular interaction with clinical and non-clinical staff.
• May occasionally work beyond normal office hours to support recruitment, onboarding, audits, or organizational requirements.

Key Performance Indicators (KPIs)

• Time-to-fill vacancies.
• Successful onboarding and orientation completion.
• Employee retention and turnover rates.
• Accuracy and timeliness of HR documentation.
• Payroll and employee data accuracy.
• Compliance with licensing, visa, and document renewal requirements.
• Employee satisfaction and responsiveness to HR inquiries.
• Timely completion of performance appraisal processes.
• Training completion rates.
• Compliance with organizational policies, DHA requirements, and accreditation standards.